Research question
Can a first-time visitor find the information they need to plan an accessible exhibition visit?
Participants to recruit
Recruit intended first-time visitors whose relevant planning needs fit the research question. Agree recruitment criteria without collecting unnecessary sensitive details.
Task prompt
“You are planning a first visit to the exhibition. Find the information you would use to decide whether the route into the building will work for you.”
Evidence approach
Moderated task walkthrough
Record route choices and the participant’s words in separate notes. Ask “What are you looking for?” only when necessary; do not tell them where to click.
Attend to: Entry point, labels considered, route through the pages and the information used to decide the task is complete.
Why this approach: Seeing the route and asking a neutral follow-up can distinguish an action from the reason the person gives for it. The moderator may still influence behavior.
Consent and privacy
Explain the purpose, voluntary participation, withdrawal options and data handling before the session. Obtain separate permission for any recording; a notes-only session is valid. Do not include identifying or sensitive details in a shared report.
Limits on conclusions
This is a small qualitative inquiry plan, not a representative estimate of how often a problem occurs.
Finding a page does not establish that the venue or its guidance meets someone’s actual access needs.