good
measure

The route is evidence.
The reason is a question.

This entirely authored teaching note demonstrates the separation of observation, interpretation and uncertainty. No real visitor, session or recording is represented.

Source context

A fictional exhibition website has Visit, What’s on and About navigation. Its Visit page includes opening hours and a separate Access link. A fictional visitor is asked to find information about a step-free route.

Observation

  1. OpenedVisit
  2. ScannedOpening hours
  3. OpenedAbout
  4. AskedWhere is the step-free route?

The fictional visitor opened Visit, scanned the opening-hours section, then opened About. They did not open the Access link before asking where to find a step-free route.

Interpretation

Access information may be harder to recognize than opening-hours information in this example. The route alone does not tell us why.

Uncertainty to keep

We do not know what other visitors would do, whether the link wording caused the detour, or whether the visitor could use the information once found.

The next study should ask a focused question rather than retest an assumed explanation. A neutral follow-up and attention to the information used to decide can add evidence.

Plan a task walkthrough
Sample business, made up for this preview