Before you arrange a tow
Questions about vehicles, pickup, charges and the destination.
What should I tell you when I call?
Give your exact location, direction of travel or nearest cross street, vehicle make and model, the problem and your proposed destination.
How quickly can you arrive?
Call (800) 555-0195 during 24 hours, 7 days a week for current availability and an estimated arrival window. Traffic, location and the job can affect timing; this website does not promise a response time.
How much will the tow cost?
Ask for the full estimate before authorizing service. Confirm pickup, mileage, equipment, after-hours charges and any storage or other applicable fees.
Can you move an all-wheel-drive or electric vehicle?
Tell us the exact model and condition. Ask about suitable equipment and the manufacturer requirements before arranging transport.
Does my insurance or roadside plan cover the tow?
Check with your insurer or roadside provider before booking. Confirm authorization, provider rules, reimbursement and any out-of-pocket amount. Coverage is not assumed.
Where can you take my vehicle?
Tell us your preferred repair shop or other destination. Confirm that it can receive the vehicle and discuss delivery access and handover arrangements.
Can passengers ride along?
Ask before booking. Seating, vehicle capacity and safety rules vary, so arrange another ride if needed.
What if my car was impounded?
Call to confirm whether this business has your vehicle and ask for the release location, hours, documents and itemized charges. Rules depend on the tow and jurisdiction.
Are you licensed and insured?
Ask for current credentials and insurance details before authorizing work. License: 000000 (sample). Check the requirements for the location and service involved.