Shoe repair: your questions
Check the details with the shop before you make plans.
Can you repair my soles?
Bring the pair in. Construction and wear determine whether a sole repair is practical.
Do you replace heel tips?
We inspect the heel block and discuss suitable replacement materials before starting.
Can you fix a zipper on a boot?
Bring both boots so we can assess the zipper, lining and fit.
Do you repair bags as well as shoes?
Ask about straps, handles and stitching. The material and damage determine what is possible.
How long will my repair take?
The current estimate is Most small repairs in three to five business days. Ask whether parts or drying time could change it.
What does the repair warranty cover?
30 days on repair workmanship; normal wear excluded. Ask about care instructions and exclusions before approving work.
Should I clean the shoes first?
Remove loose dirt and personal items. Call before applying a cleaning product to a damaged area.
Can you match the original color?
Bring the item for a color assessment. Ask about a small test area and expected variation.
Do I need to bring both shoes?
Yes, bring the pair so we can compare wear, balance and appearance.