Questions before you visit
Practical details about availability, prices and getting in touch.
Can you confirm an item's size, brand and price?
Give the exact product and quantity when you call. Confirm the current price and availability before traveling; stock can change.
Can you arrange a larger grocery order?
Ask about quantity limits, lead time, deposits and collection. The market must confirm availability before an order is agreed.
How are substitutions handled for a grocery order?
Tell the market which alternatives are acceptable, including dietary restrictions. Ask to approve changes in item size, brand or price.
What should I check when buying chilled or frozen groceries?
Check packaging and storage instructions and plan suitable transport home. Ask staff about any item whose condition is unclear before purchase.
How do I raise a question about a grocery purchase?
Keep the receipt and product details and contact the market promptly. Ask about the policy for the particular item and how to return it if requested.
Do you offer pickup or delivery?
Call to confirm whether pickup or delivery is available, the service area, fees and minimum purchase. A message does not place an order.
Can you check stock before I visit?
Call with the product name, brand and size. Stock changes; ask whether an item can be held and for how long.
What about food allergies?
Read the current package label and ask about ingredients and shared handling areas. Do not assume a product is suitable based on its name.
Which payment methods do you accept?
Call or ask at the register to confirm current payment methods and any program eligibility before shopping.