Questions before you begin
Practical answers about pet boarding & daycare. Call if your question is not here.
Which vaccines are required?
Current rabies, distemper and bordetella records required before arrival. Confirm records and timing directly before booking.
Can I visit before booking?
Call to arrange a visit and discuss your pet’s routine.
What should I pack?
Ask about food, labeled belongings, bedding, and written feeding instructions.
How are dogs grouped?
Ask about size, play style, supervision, and rest arrangements.
Where does my pet sleep?
Discuss the overnight setup and staffing before confirming a stay.
When can I drop off and collect?
Drop-off 7am to 10am; pickup 4pm to 7pm. Agree on the person collecting your pet.
Can you follow a special routine?
Discuss details privately before booking so the owner can confirm what is possible.
What happens in an emergency?
Agree on your veterinarian, backup contact, and emergency permissions before arrival.
What if travel plans change?
Call as soon as possible and check the current extension and cancellation policies.