Questions before you book
Answers about your move, prices, hours, and planning ahead.
How do stairs, elevators and parking affect the move?
Describe both addresses and building access. Confirm elevator reservations, carry distances, parking permits and any related charges before moving day.
What inventory information should I provide?
List furniture, boxes and unusually heavy or fragile items. Tell the mover about changes so the written estimate and agreed scope stay accurate.
Can you disassemble and reassemble furniture?
Ask which items the crew can handle and whether this is included. Confirm responsibility for parts and any items requiring a specialist.
How should fragile belongings be packed?
Ask about packing methods, supplied materials and responsibility for owner-packed items. Confirm any special handling in writing.
What happens if my moving date or inventory changes?
Contact the mover promptly. Request updated availability, estimate and cancellation or rescheduling terms before confirming the revised move.
How is a moving estimate calculated?
Ask which details affect the estimate and which charges could change. Get the scope and terms in writing before booking.
Do you provide packing materials?
Ask which materials are offered, their cost, and whether packing labor is included or separate.
What if an item is damaged?
Ask about the written claims process and available liability or valuation options before the move. Do not assume every loss is fully covered.
Are there items you cannot move?
Request the current excluded-item list before packing. Mention unusually heavy, fragile, valuable, or restricted items in advance.