Questions before you visit
Answers about jewelry and repairs, prices, hours, and planning ahead.
What are your hours?
Our regular hours are Tue–Sat 10am–6pm. Call (800) 555-0151 to confirm holiday hours or a particular visit.
Where are you located, and what area do you serve?
Our address is 9 Market Square, Anytown, USA. Our service area is Anytown, USA. Call if you are unsure whether your location is covered.
How much does it cost?
See the shop and service list for prices. Call to confirm the current price and what is included before buying or booking.
What payment methods do you accept?
Call to check current payment methods, deposits, and any payment terms before your visit.
How much time should I allow?
Timing depends on the service and the work involved. Describe what you need when you call so we can discuss timing.
Can you resize my ring?
The answer depends on the material, setting, and design. Ask for an assessment before assuming a size change is possible.
Do you repair jewelry bought elsewhere?
Call to describe the item and the problem. Ask whether that material and type of repair can be accepted.
Can I return a gift?
Ask about receipts, time limits, worn items, sizing work, and custom orders before purchasing.
Do you provide valuations or appraisals?
Ask whether that service is available, who performs it, and what the document can be used for. Do not assume a sales receipt is an appraisal.