Furniture store: your questions
Check the details with the shop before you make plans.
What measurements should I bring?
Measure the room, doorways, stairs, elevator and turns along the delivery route. Include clearances for daily use.
Do you offer delivery?
Local delivery from $65; stairs and access confirmed first. Confirm the route and any access limits before ordering.
Can you assemble the furniture?
Assembly starts at $45; stairs and packaging removal agreed before delivery. Confirm what is included and any extra charges.
Is the furniture on display in stock?
Ask about the exact piece and finish. Current timing: Stock items in three to five days; special orders in four to six weeks.
Can I order a different size or finish?
Ask which options are available and whether the order becomes nonreturnable.
What is the return policy?
Unused items with receipt within 14 days; special orders final sale. Check special-order exclusions and delivery-related fees before paying.
Is financing available?
Only if offered: No store financing offered; pay at checkout. Ask for the current written terms before applying through the provider.
Can I compare materials in person?
Ask which fabric, wood and finish samples are available. Appearance can vary under different room lighting.
What if the piece will not fit through the door?
Review the full access route before ordering. Ask about failed-delivery charges and alternatives in advance.