Work with a clear boundary.

Decision brief.

For an issue with several possible paths and no shared statement of the question.

You bring

A question, the decision owner, existing notes and the constraints already known.

We work through

The boundary of the issue, the evidence behind each option and what remains uncertain.

The handover

A concise working paper: question, options, assumptions, evidence gaps and an agreed next step.

Illustrative format: one discovery conversation, one working session and one written revision. Agree timing and fees in the proposal.

Operations review.

For a recurring piece of work that loses clarity between people or stages.

Choose one workflow to examine. We trace how it starts, who handles it, what information moves and where decisions wait. The output is a plain-language account of the current process, alongside questions and possible experiments.

• One defined workflow, with a named internal owner.
• Conversations with the people directly involved.
• A written map of responsibilities and handoffs.
• A review conversation to correct the record.

This example excludes software implementation, organization-wide redesign and ongoing management. Include these only if separately scoped.

Working session.

For a conversation that needs a purpose, useful preparation and a clear close.

Before the session, agree the question, participants and decisions that are in scope. Participants receive a short preparation note. During the discussion, we keep options, constraints and unanswered questions visible.

The handover records decisions made, matters deferred, action owners and the next review point. It does not imply consensus where disagreement remains.