Questions before you book
Answers about cleaning services, prices, hours, and planning ahead.
Which rooms and cleaning tasks are included?
Confirm the rooms, surfaces and tasks in the written scope. Ask specifically about appliances, inside cabinets and other work that may be priced separately.
Can you clean around pets?
Tell the cleaner about pets before booking. Agree on safe access and where pets will stay during the visit; do not assume pet care is included.
How is a cleaning estimate prepared?
Describe the property size, condition and requested tasks. Ask whether an on-site assessment is needed and how extra work is approved.
How should I prepare for the cleaner?
Ask what to clear from floors and counters, how to handle fragile belongings and how to provide entry. Confirm any supply or parking requirements.
Can you handle delicate surfaces or special products?
Identify delicate finishes and product restrictions before work. Confirm suitable methods with the business; do not assume every surface or stain can be treated.
Do you bring cleaning supplies?
Ask which supplies and equipment are provided and whether you need to supply anything. Mention product preferences or sensitivities.
Do I need to be home during the visit?
Discuss access and security arrangements before booking. Agree how keys or entry codes will be handled privately.
What is included in a move-out clean?
Ask for the scope in writing, including appliances, windows, cupboards, and any exclusions. A cleaning visit does not guarantee a deposit return.
Can I arrange recurring visits?
Call with the frequency you want. Ask about scheduling, rescheduling, and how a change in the property’s condition affects the price.